1.1 Personally identifiable InformationWe collect information from you when you place an order, subscribe to our newsletters or complete an enquiry form on our website.
1.1.1 information collected for online purchases
When placing an order using the website, you will be asked to enter your: name and e-mail address, further optional information can also be requested such as company name, company address and phone number. You may, however, visit our site anonymously but in this situation certain features such as being able to order products may be unavailable.
1.1.2 information collected for online enquiries
When completing an enquiry form you will be asked to enter your name, email address and message/enquiry.
1.1.3 information collected for mailing subscriptions
When subscribing you will be asked to enter your name and email address.
1.2. Anonymous Information
1.2.1 Google Analytics
This website uses Google Analytics to help analyse how visitors use this site. The anonymous information generated by Google Analytics cookies about your use of this website (including your IP address) is transmitted to Google. This information is then processed to compile statistical reports on website activity for this site only.
2. Use of collected data
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Any of the information we collect from you may be used in one of the following ways:
• To personalise your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
3. Protection of collected data
3.1 Online Orders
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We employ the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL) technology and for online orders it is then encrypted into our Payment gateway providers system only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. No actual processing of credit or debit card information takes place on our servers.
After a transaction, your private information (credit cards, financials, etc.) is not stored on our servers.
3.2 Online Enquiries & Subscriptions
All information you complete via our website forms is transmitted using encrypted SSL technology. The information is stored on secured systems using industry standard protection and access to this information is guarded and restricted at all times.
4. Storage of collected data
4.1 Processing of data from users within in the European Economic Area (EEA) and compliance with General Data Protection Regulations (EU) 2016/679 Directive. (GDPR)
All data collected by us is stored exclusively in secure hosting facilities located within Australia and is stored in compliance with both Australian Data Protection regulations and the General Data Protection Regulations (EU) 2016/679 Directive. All hosting is performed in accordance with the highest security regulations. Any transfers of data internally in the EEA is done in accordance with the General Data Protection Regulations (EU) 2016/679 Directive. For EU nationals and users who are located within the EEA, your data is stored and transmitted in accordance with the General Data Protection Regulations (EU) 2016/679 Directive.
4.2 Processing of data from users outside the European Economic Area (EEA)
All data collected by us is stored exclusively in secure hosting facilities located within Australia. For users who are located outside of the EEA, we hold and process your data in accordance with Australian data protection directives, which offer some of the highest standards of data protection worldwide.
5. Disclosure of collected data
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6. Activities based on collected data
6.1. Emails we send
6.1.1 Transactional emails
We will send you transactional emails whenever you place an order or enquiry via our website, our customer service team may also contact you by email (or phone if preferable) as part of this process in order to deliver your digital purchase or answer your enquiry.
6.1.2 Marketing emails
For members who are subscribed to our marketing newsletters we will send periodic emails containing information on products and services which are relevant to your subscription.
You are free to withdraw from this service at any time, if you no longer wish to receive our newsletters or promotional emails, you may opt out of receiving these by following the unsubscribe link at the footer of the email.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
7. Updating, correcting or removing collected data
Under data protection laws you have rights in relation to your personal data. We will make every attempt to keep your personal data accurate. If your personal information changes or you no longer wish to receive information from us, please contact us at firstname.lastname@example.org
8. Right to Erasure
For European users, under the General Data Protection Regulations (EU) 2016/679 Directive you have the right to erasure (‘right to be forgotten’). Our Data Protection Officer will ensure that all requests for erasure are conducted within a compliant and timely manner. If you wish to request erasure, please contact: email@example.com
9. Third party links & services
Occasionally, at our discretion, we may include or offer third party products or services on our website. Our website may also contain links to third party products or services. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
10. Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
11. Your Consent
This policy was last modified on 1st June 2018
13. The Data Protection Officer
We have a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:
Attn: Data Protection Officer
P.O. Box 593,
14. Contacting Us
P.O. Box 593,